Role of Housekeeping

The role of housekeeping in hotels and resorts is crucial for maintaining cleanliness, hygiene, and orderliness throughout the establishment. Housekeeping is responsible for the overall cleanliness and maintenance of guest rooms, public areas, and back-of-the-house areas. The specific responsibilities of housekeeping may vary depending on the size and type of property, but generally include the following: Guest Room Cleaning: Housekeeping staff are responsible for cleaning and maintaining guest rooms to ensure they are spotless, well-stocked, and ready for guest occupancy. This includes making beds, dusting, vacuuming or sweeping, mopping, cleaning bathrooms, restocking amenities, and ensuring all equipment and appliances are in working order. Public Area Cleaning: Housekeeping is responsible for cleaning and maintaining the public areas of the hotel or resort, such as lobbies, corridors, elevators, restaurants, lounges, and other common areas. This includes regular cleaning, vacuuming, mopping, dusting, and restocking supplies to ensure a clean and pleasant environment for guests. Laundry and Linen Management: Housekeeping manages the hotel's laundry operations, including the collection, sorting, washing, drying, folding, and distribution of linens, towels, and other fabrics. They also ensure an adequate supply of clean linens is available for guest rooms, public areas, and other departments. Maintenance and Repairs: Housekeeping staff may perform minor maintenance tasks and report any maintenance or repair needs to the maintenance department, such as replacing light bulbs, fixing broken fixtures, and reporting damaged furniture or equipment in guest rooms or public areas. Lost and Found: Housekeeping manages the hotel's lost and found system, logging and storing lost items, and making efforts to return lost items to their rightful owners. Pest Control: Housekeeping is responsible for maintaining a pest-free environment by implementing pest control measures, reporting any signs of pest infestation, and coordinating with the hotel's pest control provider as needed. Inventory and Supplies: Housekeeping is responsible for monitoring and managing inventory levels of cleaning supplies, amenities, and other housekeeping-related items, and placing orders as needed to ensure adequate supplies are available for daily operations. Safety and Security: Housekeeping staff play a role in maintaining safety and security in the hotel or resort by reporting any safety hazards, suspicious activities, or security breaches to appropriate personnel. Training and Supervision: Housekeeping supervisors are responsible for training and supervising housekeeping staff, ensuring they are properly trained on cleaning procedures, safety protocols, and customer service standards, and providing guidance and support as needed. In summary, the role of housekeeping in hotels and resorts is crucial for maintaining a clean, safe, and comfortable environment for guests and ensuring the smooth operation of the establishment.